Employees

I started in the industry in 1990 working for two local floorcovering dealers.

I founded Floor Source in November 1998 with a desire to take customer service to another level. My experience in the industry to that point showed me areas where some serious issues had a constant negative effect on customers and the only way I was going to be able to tackle these issues was to do it on my own. From managing cash flow to hiring professional installers I was determined to have an impact in the region. I started out in the old Chess King building on the corner of Hammond and Tainter St. in Worcester and then moved to my current location in Auburn in 2002. In 2004 I opened our showroom to the public. Previous to being opened to the public I worked with many new home builders working with buyers by appointment only.    I also serviced many apartment complexes, town housing authorities, senior housing and main street commercial work. I did a lot of bid work as well on a myriad of projects including schools, churches, hospitals and more. Today I continue all of the above in conjunction with operating a retail showroom open to the public. We just recently upgraded our showroom and have the latest in styles and colors in all categories

My key to success is communication. I teach my staff that the customer wants to know their order is in good hands. Work with a sense of urgency. Call the customer with status before they have to call us. Call the mill to check on their orders. Call the installer to confirm the schedule. In order to keep on schedule and satisfy customers we need to “ Communicate”.

Our BBB rating is A+ but more important than that is our zero complaint status. I enjoy being part of the community and look forward to seeing my customers at the market. I appreciate any opportunity to help direct a customer into the right product for their application.

I am happily married with four children and three grandchildren. I enjoy golfing and cooking but most important is spending time with the family.

I began working at an international woman’s clothing store in 2011. At this retail store I worked my way up to key holder and then to assistant manager within 3 years. These positions allowed me to learn key aspects of business and management which I am now able to apply to my position at Floor Source as Executive Administrator. As the administrator I am responsible for all internal and external communications in the financial department and maintaining the general organization of the company. Although I don’t typically work out on the sales floor I am always available to help answer any questions a customer might have. I constantly strive to expand my knowledge in the flooring world and small business processes so that I can better serve our clientele. I enjoy working at Floor Source, being part of the team, and seeing happy customers with finished projects. 

Apprenticed with a seasoned professional flooring contractor for three years. Started my own flooring  contracting installation business. Worked closely with builders; facilities managers; general contractors; homeowners; in all types of flooring needs, for over sixteen years. I accepted a position with a large local company in the building industry, about eighteen years ago. My responsibilities as a sales associate were to sell all types of flooring to the homeowner and new construction builders. As a project manager, for the same company, I serviced general contractors, and builders, for their flooring projects. From large commercial buildings, to new home construction, as well as kitchen and bath remodeling projects. When I was interviewed for my position with Floor Source, I was struck by the innovative, enthusiasm, forward thinking of the staff, and the awesome designer showroom! I gladly joined the Floor Source team! I have been using all of my skills and expertise here for almost two years. Please come in and see for yourself the difference shopping at Floor Source can make, for all your flooring needs.

I have been working with Floor Source for 3 years now and enjoy increasing my knowledge of the flooring industry. Floor Sources’ Commercial Division is my main focus. I also manage purchasing and oversee the warehouse. I enjoy working with our customers whether it is managing a commercial job or working with a residential home owner. My goal is always the same, create a pleasant experience for all, ensure the highest level of quality is completed on every job and commit to the schedule that we provide you. I look forward to seeing you in our showroom and don’t hesitate to call with any questions!

Hi! My name is Suzette. I have over 25 years of retail flooring experience. I have been in customer service with Floor Source for many years. I have 3 children and many grandchildren so I can relate to family's and homeowners, and I love helping people in the decision process for their flooring selections.  We have all the latest styles to choose from in our designer showroom so please feel free to stop by and check us out!